Frequently Asked Questions (FAQs)
We at Free Factor are more than happy to provide support for everyone. In order to get you the fastest response time, we have put the answers to the most commonly asked questions we receive so we can get you headed in the right direction as soon as possible! If you don't find the answer to your question below, please feel free to contact us by logging into your account, then submitting a help ticket via the Support tab.
My Account
Where do I find my referral link?
How do I refer someone so I can get the prize?
How do I change my PayPal address at Free Factor?
Offers and Crediting
How do credits work? What does it mean when it says I need "100 credits?"
I completed an offer, but it is not showing any credit for it in my statistics page. Why?
I completed an offer, but did not get credits. How do I get the credits?
Prizes
How do I see a list of the prizes currently available?
Once I have met the requirements, how do I claim my prize?
Once I submit an order, how long does it take to get paid?
Support
My question is not answered above. How do I get help?
My Account
Where do I find my referral link?
Your referral link, which is used to refer others to Free Factor, is located on your Status page. Your user ID is embedded within the link so as to make sure the new referral is credited to you. Below is an example:
How do I refer someone so I can get the prize?
First, your referral must click your referral link. Simply copy and paste your link from the Status page into an email, blog, website, or ad so it can be clicked on by your referrals. To count as a referral towards a prize, they must also complete enough offers to reach 100 credits. You will be automatically credited when they have completed enough offers.
How do I change my PayPal address at Free Factor?
Log into your account at http://gaming.freefactor.com then click on the Profile tab. Change your PayPal email in the boxes provided.
Log into your account at http://gaming.freefactor.com then click on the Profile tab. Change your password in the boxes provided.
Offers and Crediting
How do credits work? What does it mean when it says I need "100 credits?"
Each of the offers on the Offers page is worth a certain number of credits. Some are worth 50 credits, some 30 credits, and some 25 credits. In order to go green, you need to complete enough of the offers that total 100 credits. For example you might complete four offers, each worth 25 credits for a total of 100 credits. You can choose any combination as long as they add up to at least 100 credits.
The credits for each offer is listed below each offer's image next to Credit Value.
I completed an offer, but it is not showing any credit for it in my statistics page. Why?
Crediting for an offers is automated and depends on many factors. Most of the time, an offer that says it is "instant" will credit within a few minutes. Occasionally, an offer will have a reporting delays or something is currently wrong with the crediting process, and you will not receive credit. In that case you will need to submit the Manual Credit form.
I completed an offer, but did not get credit. How do I get the credit?
Although offer crediting is automated, occasionally things can happen that either cause a delay in the crediting or just may cause it to not credit at all.
The first thing you should do is check the offer on the Offers tab and see how long it says it takes to credit. Some offers only credit once a day or even once a week.
The next thing to do is to wait and give it time in case it is just slow to credit. Even offers that credit instantly will occasionally take a few hours to credit. If it was suppose to credit instantly or within a few hours, and it has been a day, then submit a manual credit request. We typically do not respond to credit requests unless it has been a day since the attempted credit.
To submit a manual credit request, log in to your account, then go to the Support tab. Next, click on the link that says Credit Request Form. (Please do not submit credit requests in the general support area, because you will simply be asked to submit the request through the manual credit request form.)
Paste the confirmation email that you received from the sponsor, including full header information, into the box provided.
If you have problems using the request form, see the FAQ question number 14.
I tried to submit a credit request form, but it said I needed full headers. What is that and where do I find the full headers?
The message header is at the top of the email that shows who it is from and the time, date, etc. There is actually a lot more info in the header than is shown, most of it very technical. Most email programs hide that extra info because it is rather cryptic and most people never need it.
Each email program is a little different, and we can't list every single email program, but below are instructions on how to get the full message header for the most common email programs and web-based email providers. If yours is not listed, it is probable it is very similar to one of these.
Yahoo |
In Yahoo there is a link at the upper right of the message screen that says Standard Header, click on that and select Full Header, then copy and past the full header in the credit request form.
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Yahoo |
Same process as above, only when you open the email, a Full Header link is at the bottom right instead of top right. |
AOL |
First, you should not use AOL to do this. It will almost always result in not getting credit. If you already have tried and discovered that is true, then do the steps below.
Open the message and click on the "Details" links like shown above. The Full Message Headers will appear in a pop-up. Highlight the information and copy and paste it in the credit request form. |
Gmail |
In Gmail open the message and in the upper right, to the right of the "reply" button is a down arrow, click on that and select Show Original, copy that and paste it into the credit request form.
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Hotmail/Live/MSN |
The full headers can only be seen in the full version, not the basic (free) version. In the closed email, click as shown below. In the dropdown select View Message Source. Copy the header info and paste it into the Credit Request box.
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Outlook |
Right click on the closed message and select Options. The headers will open in a pop-up. Copy and paste to the request form.
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| Outlook Express | Right click on the closed email and select properties form the dropdown. Then choose the details tab and copy and paste the header information from that screen to the manual credit request form.
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What if I can't find the confirmation email from the Sponsor for an offer I completed, so I can't send you the headers?
Be sure to check your SPAM folder for the confirmation email.
Prizes
How do I see a list of the prizes currently available?
If you are not logged in at http://gaming.freefactor.com, then visit http://gaming.freefactor.com and click the View Offers tab. If you are logged in, then click on the Prizes tab.
If I change my mind and want a different prize than the one I originally chose, can I change it? If so, how do I change it?
Yes! You can change it as many times as you like, until you have met the requirements for the prize and request it in the Orders tab. To change your desired prize, simply go to the Status tab and click on the Change Your Prize link located on the left side of the page under the graphic of the current selected prize. Next, click on the prize you want, then click on the Change Prize button on the bottom of that page.
The first step is to join the gaming.freefactor.com, then complete 100 credits worth of offers. You can also use your referral link to refer others to do the same. The number of referrals required varies with the prize, and can be seen on the main page.
Once I have met the requirements, how do I claim my prize?
To claim a prize, log into your account, then click on the Order tab. If you have met the requirements for your selected prize, you will be able to complete the form. Simply complete the form, then click the Place Order button at the bottom of the page
Once I submit an order, how long does it take to get paid?
Orders are typically reviewed, approved and paid via PayPal in about two business days.
Support
My question is not answered above. How do I get help?
Log into your Free Factor account and click on the Support tab to submit a help ticket. We'll be more than happy to assist!